APRIL 2025
Job Role: General Manager – Wilmslow
Reporting to: Head of Operations
Based: Wilmslow
Hours: Full Time
Salary: Competitive
About Us:
The Padel Club is a thriving and award-winning company. Leading the way in everything Padel, offering a unique and engaging environment for all ages and skill levels. We provide high-quality instruction, organised events, and equipment rentals, promoting a strong sense of community through shared passion for the sport. In addition to our core padel offerings, we boast a vibrant food and beverage program and a well-stocked retail shop catering to the needs of our players.
The Role:
We are seeking a dynamic and experienced General Manager to lead our club to continued success, responsible for overseeing and managing all aspects of our operations. This broad-based position also involves ensuring the smooth running of the club and delivering exceptional experiences for all players and guests.
Responsibilities:
- Leadership & Management:
- Provide strategic direction and vision for the club, setting goals and objectives aligned with the overall company mission and values.
- Lead, motivate, and develop a high-performing team, fostering a positive and collaborative work environment.
- Oversee daily operations, ensuring efficient and cost-effective management of all departments, including padel instruction, rentals, events, food & beverage, and retail.
- Health and Safety:
- Take ownership of all health and safety within the club.
- Ensure all risk assessments are up to date and club specific.
- Follow up all accidents/incidents and near misses within 48hrs and update risk assessments, policies and procedures as needed.
- Use our safety systems daily to manage all relevant tasks, risk assessments, reviews, policies, and procedures.
- Financial Management:
- Develop and manage the annual operating budget, monitoring financial performance and implementing strategies to achieve financial goals.
- Oversee payroll, accounts payable/receivable, and inventory management.
- Ensure compliance with all relevant legal and regulatory requirements.
- Player Experience:
- Develop and implement strategies to attract and retain players, fostering a strong sense of community and loyalty.
- Oversee player services, ensuring a positive and welcoming experience for all players and guests.
- Manage and resolve player concerns and complaints in a professional and timely manner.
- Food & Beverage & Retail:
- Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.
- Develop and manage menus, pricing strategies, and inventory management for the food & beverage program.
- Manage the selection and purchasing of merchandise for the retail shop.
- Sales:
- Develop programs and services available to the local community.
- Build relationships with local businesses and organisations to expand the club’s reach.
- Oversee the sales process for classes, courses, lessons, events, and equipment rentals.
Qualifications:
- Minimum 5 years of experience in a leadership role within the sports or hospitality industry.
- Proven experience in managing a multi-departmental operation.
- Strong financial management skills, including budgeting, forecasting, and cost control.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Passion for the padel sports industry and a strong understanding of member needs and expectations.
- Experience in the food & beverage and retail industries is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing industry.
- Be part of a passionate and supportive team.
- Make a positive impact on the lives of players by providing a healthy and enjoyable community.
To apply, please send your CV and covering letter to:
Steve Brodie, Head of Operations.
steve@thepadelclub.co.uk
www.thepadelclub.co.uk
