Club Terms & Conditions.
INTRODUCTION
To help you get the best out of The Padel Club and to understand our responsibilities to you and your responsibilities to us, please read the Club’s terms and conditions. Please be aware that if you sign up to any of our online facilities or groups, extra terms and conditions may apply. Please refer to our Website Terms and Conditions and the Privacy Policy.
The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team at our club will be happy to help you.
To help make these terms and conditions easy to read, we have split them into two parts.
Part A – terms and conditions of play.
All players must keep to these terms and conditions, including adult and child players.
Part B – rules and regulations for using facilities.
These terms and conditions apply to all our players, children and their guests. They are necessary to make sure we can offer an enjoyable and safe environment for you, your guests, and our other players to share during every visit to your club.
These terms and conditions always apply and take priority over anything a player of our team has told you.
These terms and conditions replace any previous versions.
PART A – TERMS AND CONDITIONS OF PLAY
Definitions that apply to part A.
You – the lead player.
Linked player – anyone who is linked to you, and your court booking.
Your club – The Padel Club which you have booked a court or activity.
1. Responsibilities of lead players and linked players
a. Every player who attends the court booking and/or activity will be jointly and individually responsible under this agreement.
b. This means that:
if one of those players tells us to do anything in relation to the booking (including cancelling it) we will take that as authority from all of them;
each of those players will be responsible for paying all the appropriate booking fees for themselves, for any other players who have committed to the booking and for all linked players (whether adults or children); and
each of those players will be responsible for paying any extra charges and activities which they, any other linked players, have used at the Club.
c. All these terms and conditions of play apply to you and all linked players unless we tell you otherwise.
d. You and all linked players must keep to the rules and regulations for using facilities set out in Part B.
2. Children
a. We welcome children to our clubs, but they must behave reasonably. They must not put themselves or other players in danger or prevent other players from enjoying the club or its facilities. If your child is behaving unreasonably, we have the right to speak to you or the child about this.
b. If your child continues to behave unreasonably, whether on one visit to the club or over several visits to the club, we will try to sort out the issue by meeting with you. If we cannot sort out the issue during the meeting, we have the right to suspend the child from using any club.
c. If we suspend your child from using a club and you want to appeal against this, you must appeal in writing to the Head of Operations of your club at our head office.
3 Guests
a. You and any other linked adult player can introduce guests to the club. You or the linked player introducing the guest must:
abide by these terms and conditions of the Club.
Always stay with the guests; and
make sure the guests are aware of, and keep to, our rules and regulations set out in ‘Part B – rules and regulations for using facilities.’
4 Court Bookings & Fees
a. All court and activity bookings are all made via our 3rd party application Playtomic. The Playtomic legal conditions include rules on how and when you can book, and information we need from you to allow you to book.
b. We may change our booking terms and conditions from time to time.
c. You must pay for your court and activities booking by the Playtomic app.
d. For the full legal conditions of Playtomic usage, please read https://playtomic.io/legal-conditions.
5. Increase in court fees.
a. At any time, The Padel Club can increase court and activity fees. We give you notice by the publishing the pricing on the website and in the Playtomic app.
6. Other charges.
a. All goods purchased must be paid for at the time of delivery.
b. There are extra charges for equipment and services. We will display the current charges on a noticeboard in the club or you can ask for the current charges from your club reception.
c. Charges may vary from time to time and from club to club. For details of all charges and fees, please contact the team at the club.
7. Court Rights & Restrictions.
a. There is an 18 day in advance limit on court bookings.
b. There is a maximum of 12 active bookings.
c. There is a maximum of 3 bookings per day.
d. A cancellation policy of 24hrs applies.
e. If you do not cancel your booking with 24hrs in advance, you will be automatically charged by Playtomic. For cancellations under the 24hr cancellation notice period, please contact the Club.
8 Using changing rooms.
a. As a player at The Padel Club, you may be able to use the changing rooms at a 3rd party location. Please ask your club for changing room passes, as certain restrictions apply.
b. If you use a changing room only pass, the use is for the changing room only.
9. Restricting and Suspending Players
a. At any time, The Padel Club can restrict or suspend your play for a single period of between two and nine calendar months, within any twelve-month period.
b. If you want to appeal your restriction or suspension, you will need to let us know in writing:
by email; or
by post;
You must tell us the start date for the suspension and the number of months you want to reduce it by.
c. The restriction and/or suspension will take effect from the first day you are notified by the Club.
d. You must make sure that you respect and abide by the restriction and/or suspension. We strongly advise that you adhere to the terms and conditions, to avoid any restriction and/or suspension.
e. If you do not adhere to the terms and conditions and have a restriction you may be suspended.
f. Furthermore, if you do not adhere to the terms and conditions, and have been suspended, you will be banned from The Padel Club.
10. Abuse
a. We will not tolerate our team or other players being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from the club and all other clubs and to remove access to the club.
b. We will restrict, suspend, or ban you, in the following circumstances.
If you or a linked player breaks or repeatedly breaks the terms and conditions of the club rules and you do not or cannot put it right within seven days of us speaking to you about it.
If you, your linked player or your (or a linked player’s) guest uses rude or abusive language or behaves or threatens to behave in a violent or aggressive way at The Padel Club. This includes the use of swearing and spitting. The removal of shirts at any time, in all areas of The Padel Club is prohibited.
c. If we receive any complaint about your behaviour or that of a linked player at The Padel Club or if you or a linked player persistently behave inappropriately, or if we believe that your continued play (or that of a linked player) is not in the interests of other players of your club, we have the right to suspend or ban, depending on the behaviour. You have the right to appeal against our decision and you can get details of our appeal procedures from our head office. If we are not able to sort out the issue following your appeal, or if you do not appeal in line with our appeal procedures, we have the right to ban you.
11. Complaints
a. We are committed to making sure our players are satisfied with the service we provide, but we are realistic enough to know that things do not go according to plan all the time. If you or your guests have a complaint, we want to know about it as soon as possible so that we may fully investigate it and resolve any issues.
b. If you have a complaint, you should first tell a team member at your club. If you are not satisfied with their response, you should contact the manager on duty at your club. If you are still not satisfied, you should contact the Head of Operations at The Padel Club. If you are still not satisfied with the Head of Operations’ response, you can write to the CEO at our head office.
12. Making changes to your club or its facilities, services, and activities
a. We have the right to increase, reduce or withdraw certain facilities, services, or activities in any of our clubs either permanently or temporarily (for example, to carry out cleaning, repairs, maintenance, or security work).
b. If we decide to make any other change to the facilities, services, and activities available at your club, we will give you notice by email, if this is possible.
c. If we must close facilities or clubs for reasons outside our control, we will try our best to provide an update to players.
d. We will display details of the opening and closing times on The Padel Club website. Opening times may vary during the Christmas period and on other bank holidays. We will let you know about these temporary changes on your club’s website. We will try to give you at least one month’s notice if we reduce the opening hours at the club.
13. Liability
a. We do not accept liability for damage or loss to your property or a guest’s property that may happen on the premises or within the grounds of The Padel Club, other than the liability which arises from our negligence or our failure to take reasonable care.
b. We do not accept liability for the injury or death of any player, child or guest that may happen on the premises or within the grounds of The Padel Club, other than the liability which arises from our negligence or our failure to take reasonable care.
c. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
14. Data protection
a. We will deal with all information we hold about you in line with our privacy policy which you can get from our website at www.thepadelclub.co.uk/privacy-policy or from The Padel Clubs. If you want to know what information we hold about you, or you want us to correct any information we hold about you, the appropriate procedures are set out in our privacy policy.
15. Significant changes to these Terms and Conditions.
a. At any time, The Padel Club can change these terms and conditions, any rights and/or restrictions that the Club decides to make.
b. We will give notice on The Padel Club’s website. We advise that players continuously engage with the website and/or any marketing communications.
PART B – RULES AND REGULATIONS FOR USING CLUBS, FACILITIES AND ACTIVITIES
Definitions that apply to part B.
You – any player using the club facilities.
Linked player – anyone who is linked to you.
Your club – The Padel Club which you have a court booking and/or activities booked.
1. General health and safety
a. As your safety is our main priority, we do not allow crockery or glasses outside unless we have organised this.
b. We do not allow animals (except for dogs) in the club. Please read our Dog Friendly policy.
c. To protect the safety of all players and guests, you must pay particular attention to all signs relating to health and safety in our clubs. If you do not understand a notice or sign, please ask one of our team at the club.
d. Fire exits are clearly marked throughout the club. If there is a fire or if you hear the fire alarm, you should make your way out of the club through the nearest possible exit to the advertised assembly point in the car park.
e. If you suffer an accident or injury on our premises, you must report it and the circumstances under which it happened to the senior manager on duty immediately.
f. For legal and health reasons, you must not vape or smoke while using any of the club facilities.
g. While you are at the club, we expect you to behave appropriately, respectfully, and politely, and dress appropriately, always. We can prevent you from entering the club or ask you to leave if we think that your behaviour or appearance is not suitable.
h. You should not use the club if you have an infectious illness or condition.
i. For your safety, you must wear appropriate footwear for the playing surface (for example, non-marking smooth-soled shoes on courts).
2. Your children’s health and safety
a. Children aged 11 or under must be always supervised by a player over the age of 18, including in any play area. However, this does not apply if they are at an activity, we organise at the club which parents and guardians do not need to go to (we call this a ‘supervised activity’). In clubs where family changing rooms are not available, children over the age of eight can use the changing rooms without supervision.
b. If you cannot bring your children to a supervised activity, you can apply to the general manager to get a pass for a named player of your immediate family to bring them instead. This person is not allowed to use any of the club facilities except the club room.
c. If your child is at a supervised activity, he or she must be registered with the person in charge of the activity, who must also have details of who will be collecting your child. We will not allow any other person to collect your child unless you have made a specific arrangement beforehand with the person you have left your child with.
d. You must not bring your children into the club or childcare facilities if they have an infectious illness or condition.
3. Car park
a. You are only entitled to use the club car park while you are using the club facilities. You must park only in the spaces in our car park. If you do not have a disabled badge, you must not park in the spaces reserved for disabled badge holders.
b. We do not guarantee that car parking is available at any of our clubs.
c. You park in the car park at your own risk. We do not accept liability for any loss or damage to your car, or personal belongings in it, while you are parked in our car park.
4. Personal Belongings
a. You bring all personal belongings to the club at your own risk. We do not accept legal responsibility for any loss or damage to these items.
b. If you leave your belongings in the Club, we have the right to remove your belongings. You are advised to claim the belongings we have held at the club as soon as possible, as we regularly remove them and give them to Charity. After this time, we will not be responsible for the belongings.
c. If you find lost property, you must hand it into the club immediately. The club opening times are when you can pick up lost property.
5. Photographs and videos
a. You may take photographs and video recordings in your club for your own personal use provided that you keep to these rules and any extra rules displayed at your club.
b. You must not take photographs or videos of any children under 18 other than your own.
c. Anyone who appears in your photographs or videos must be aware that you are filming them, and you must get their permission first.
d. If another player is unhappy that you are filming them and makes a complaint to us, we may ask you to show us any images which you have taken in the club and to delete them if appropriate.
e. If a player of our team asks you to stop filming or taking photographs you must do so.
6. Consumption
a. Only food and drink bought in the club can be consumed in The Padel Club.
The Padel Club Ltd details.
The Padel Club Ltd is a company incorporated in England and Wales with registered number 12944491. You can contact The Padel Club by email on info@thepadelclub.co.uk