APRIL 2025

  Job Role: General Manager – Wilmslow

   Reporting to: Head of Operations

   Based: Wilmslow

   Hours: Full Time

   Salary: Competitive

About Us:

The Padel Club is a thriving and award-winning company. Leading the way in everything Padel, offering a unique and engaging environment for all ages and skill levels. We provide high-quality instruction, organised events, and equipment rentals, promoting a strong sense of community through shared passion for the sport. In addition to our core padel offerings, we boast a vibrant food and beverage program and a well-stocked retail shop catering to the needs of our players.

The Role:

We are seeking a dynamic and experienced General Manager to lead our club to continued success, responsible for overseeing and managing all aspects of our operations. This broad-based position also involves ensuring the smooth running of the club and delivering exceptional experiences for all players and guests.

Responsibilities:

• Leadership & Management:

• Provide strategic direction and vision for the club, setting goals and objectives aligned with the overall company mission and values.

• Lead, motivate, and develop a high-performing team, fostering a positive and collaborative work environment.

• Oversee daily operations, ensuring efficient and cost-effective management of all departments, including padel instruction, rentals, events, food & beverage, and retail.

• Health and Safety

• Take ownership of all health and safety within the club.

• Ensure all risk assessments are up to date and club specific.

• Follow up all accidents/incidents and near misses within 48hrs and update risk assessments, policies and procedures as needed.

• Use our safety systems daily to manage all relevant tasks, risk assessments, reviews, policies, and procedures.

• Financial Management:

• Develop and manage the annual operating budget, monitoring financial performance and implementing strategies to achieve financial goals.

• Oversee payroll, accounts payable/receivable, and inventory management.

• Ensure compliance with all relevant legal and regulatory requirements.

• Player Experience:

• Develop and implement strategies to attract and retain players, fostering a strong sense of community and loyalty.

• Oversee player services, ensuring a positive and welcoming experience for all players and guests.

• Manage and resolve player concerns and complaints in a professional and timely manner.

• Food & Beverage & Retail:

• Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.

• Develop and manage menus, pricing strategies, and inventory management for the food & beverage program.

• Manage the selection and purchasing of merchandise for the retail shop.

• Sales:

• Develop programs and services available to the local community.

• Build relationships with local businesses and organisations to expand the club's reach.

• Oversee the sales process for classes, courses, lessons, events, and equipment rentals.

Qualifications:

• Minimum 5 years of experience in a leadership role within the sports or hospitality industry.

• Proven experience in managing a multi-departmental operation.

• Strong financial management skills, including budgeting, forecasting, and cost control.

• Excellent communication, interpersonal, and conflict-resolution skills.

• Passion for the padel sports industry and a strong understanding of member needs and expectations.

• Experience in the food & beverage and retail industries is a plus.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work in a dynamic and growing industry.

• Be part of a passionate and supportive team.

• Make a positive impact on the lives of players by providing a healthy and enjoyable community.

To apply, please send your CV and covering letter to:

Steve Brodie, Head of Operations.

steve@thepadelclub.co.uk

www.thepadelclub.co.uk